Frequently Asked Questions

Contact & Help

From our ingredients to our ethics, we love to answer your questions about TWIX®.

What do you want to know?

  1. Q:

    Why don't you sell international varieties of Mars products in the UK?


    We can't sell other product varieties in the UK which you may have come across in other countries. This is because we have different food and labelling policies in Europe around ingredients and colours.

  2. Q:

    What is Mars' position on Palm Oil?


    We'd like to assure you that we're as concerned as you are about this, which is why we're committed to the responsible sourcing of Palm Oil. We're members of the Roundtable on Sustainable Palm Oil (RSPO), a non-profit membership organisation that promotes the growth and use of sustainable palm oil. We purchase 100% of our palm oil from RSPO-certified sources.


    To read more about our Palm Oil commitment please follow the link

  3. Q:

    Where can I purchase TWIX® products?


    TWIX® is available in a range of different retailers from large supermarkets to small independent retailers. Larger stores will often have a larger selection of our TWIX® range.

  4. Q:

    Where can I find TWIX® products online?


    Most supermarkets with an online delivery options will have a variety of TWIX® products available to purchase.


If you still need help with anything, you can contact us using the form below, email us, or explore more on social media.