Frequently Asked Questions

Contact & Help

From our ingredients to our ethics, we love to answer your questions about TWIX®.

What do you want to know?

  1. Q:

    What is Mars' position on Palm Oil?


    We'd like to assure you that we're as concerned as you are about this, which is why we're committed to the responsible sourcing of Palm Oil. We're members of the Roundtable on Sustainable Palm Oil (RSPO), a non-profit membership organisation that promotes the growth and use of sustainable palm oil. We purchase 100% of our palm oil from RSPO-certified sources.


    To read more about our Palm Oil commitment please follow the link

  2. Q:

    Do your products contain allergens?


    We take consumer safety seriously and understand that people with food allergies have to be very careful about what they eat. We put allergen information on our packs in line with regulations and highlight the allergens in bold text to help people easily identify ingredients or potential allergen cross-contamination risks.


    We know that if you have an acute allergy, you might want more details than the allergen labelling we legally provide. It's possible that over time, small changes can be made to our ingredients or processes that wouldn't change the information we display on pack by law but which could alter any more specific guidance we give. We recognise the potentially serious consequences of someone eating a food that they are allergic to and can therefore only stand by the information displayed on back of pack.

  3. Q:

    What is Mars' milk policy?


    Mars purchases dairy ingredients only from reputable dairy companies across the UK and Europe, who operate to the highest standards in terms of Food Safety, Hygiene, Supply and Manufacturing practices.


    These companies also ensure that best practice is employed by their suppliers, including areas of animal welfare, environment & waste management.


If you still need help with anything, you can contact us using the form below, email us, or explore more on social media.