Frequently Asked Questions

Contact & Help

From our ingredients to our ethics, we love to answer your questions about TWIX®.

What do you want to know?

  1. Q:

    What is Mars' position on Palm Oil?


    We'd like to assure you that we're as concerned as you are about this, which is why we're committed to the responsible sourcing of Palm Oil. We're members of the Roundtable on Sustainable Palm Oil (RSPO), a non-profit membership organisation that promotes the growth and use of sustainable palm oil. We purchase 100% of our palm oil from RSPO-certified sources.


    To read more about our Palm Oil commitment please follow the link

  2. Q:

    Is your packaging recyclable?


    The sustainability of our packaging is a nonstop focus and we've set ourselves a target to reach 100% recyclability of our packaging by 2025. It's a big challenge and so we're working with a variety of partners and organisations to help move things forward.

  3. Q:

    Is your chocolate sustainable?


    Since the launch of our Cocoa for Generations strategy in 2018, Mars Wrigley has accelerated its journey toward creating a modern, inclusive and sustainable cocoa supply chain.


    Our goals are centered on protecting children, preserving forests and improving farmer income. For more information and progress, we invite you to visit


If you still need help with anything, you can contact us using the form below, email us, or explore more on social media.